CLIENT SUCCESS MANAGER
Amazing team, work from home, innovate and make an impact
The ultimate opportunity for a digital-news junkie with extensive organic and paid social experience along with top-notch people skills. If you want to help local newsrooms succeed on social media, work from home and still be part of a dynamic company culture with great benefits – this might be the perfect role for you!
THE COMPANY:
Social News Desk was founded in 2010 by two journalists who were on a mission to help local news succeed on social media. Since then, the company has exploded as the world’s preeminent social media management software tool for newsrooms.
- We’re on the leading edge of organic and paid social media strategy and software for news.
- We offer great benefits and a fun remote-work environment.
THE POSITION:
We’re looking for a full-time Client Success Manager with experience in local news and a robust knowledge of social media including paid strategy. Candidates should have created and executed effective paid and organic social media campaigns and achieved measurable results. The ideal candidate will have a record of success building client relationships and managing projects in a customer service setting. Experience in digital project management and Facebook Blueprint certification is a plus but not a requirement. Occasional travel to conferences and client meetings, as appropriate. Duties include:
- Build and foster direct client relationships, promoting retention and loyalty.
- Consult clients on social media best practices for organic and paid social strategy.
- Provide technical support including on-boarding, training and troubleshooting.
- Manage support response via ticketing system
- Identify, troubleshoot and escalate software requests and bugs.
- Execute and manage paid social campaigns.
- Self-direct and maintain an organized workspace at home.
WHY YOU SHOULD APPLY:
Are you a social media expert with a startup mindset and experience in local news? Do you strive to be ahead of the social media learning curve? You might be the perfect fit for #TeamSND! The ideal candidate is self-motivated, great at building relationships and possesses strong social-media and organizational skills. We offer top benefits in an exciting and growing industry. Salary is commensurate with experience.
THE LOCATION:
Wherever you are! This position is work-from-home. Employees are required to maintain their own in-home office space which is dedicated, quiet, professional and suitable for webcam discussions with clients. Standard office hours are 9am-6pm ET with some off-hours work expected when customer needs warrant.
INTERESTED? PLEASE APPLY ON OR BEFORE AUGUST 31ST.
Please send cover letter, resume and references to:
Savannah Cokeroft at scokeroft@socialnewsdesk.com.
As a condition of employment, GMG requires that all newly hired employees be fully vaccinated against the coronavirus by the first day of employment, to the extent permitted by applicable law, unless you qualify for a medical or religious accommodation.
Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
GMG/Station is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG/Station will comply with applicable state and local laws prohibiting employment discrimination.
