SND Downloadable Resource Library

Tools to help your work deliver even more positive impact to the community.

In the Eye of the Storm: Preparing Effective Government Crisis Communications Strategies

Navigate social media with confidence during crises with SND’s guide for public information officials. Developed from best practice strategies used across America, this eBook provides a step-by-step crisis communications playbook and expert advice.

Social Media Stakeholder Plan for Crisis Communications [Template]

Get your team ready for any crisis with our Social Media Stakeholder Plan Template. Your choice of format (MSWord or Google Docs) to fill, print and distribute. Align your team with key information and action plans today so they stay completely aligned when you need it most.

Threads Untangled: Maximizing Meta for Government Social Media

Maximize your city agency’s impact on Threads and keep your community in the conversation. Learn strategic uses of the Threads algorithm, community engagement techniques, and effective content planning.

Civic-Minded Social Media Content

Boost your civic engagement with our practical eBook, featuring expert social media strategies from leading city agencies. Packed with tips for evergreen content, preparing for emergencies and examples from PIOs all over America.

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Since 2010 we’ve supported the largest local news companies, cities, schools, and businesses who require future proof and always-on social media management tools.

See why over 10,000 people trust us every day.